Privacy Policy

1. Introduction and Scope

This Privacy Policy (the "Policy") governs the collection, processing, storage, and protection of personal information by 96pha (referred to as "we," "us," "our," or the "Company") in connection with your use of our online gaming platform accessible at 96pha.cam and any associated mobile applications, services, and features (collectively, the "Platform").

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the collection and processing of your personal information as described in this Policy. If you do not agree with the terms of this Policy, you must immediately discontinue use of the Platform and refrain from providing any personal information.

This Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection regulations. We are committed to processing your personal information lawfully, fairly, and in a transparent manner, and we implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a 96pha account, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, and nationality
• Contact Information: Email address, phone number, and residential address
• Account Credentials: Username, password (stored in encrypted form), and security questions
• Verification Documents: Government-issued identification (passport, driver's license, national ID), proof of address (utility bills, bank statements), and payment method verification documents
• Payment Information: Bank account details, GCash or Maya account information, cryptocurrency wallet addresses, and transaction history
• Communication Records: Messages exchanged with customer support, feedback submissions, and survey responses

2.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage Data: Pages visited, features accessed, games played, bet history, deposit and withdrawal activity, session duration, and click patterns
• Location Data: IP address, geographic location (country, region, city), and time zone information
• Technical Data: Log files, error reports, performance data, and diagnostic information
• Cookie Data: Cookie identifiers, preferences, and tracking information (see Section 9 for details)

2.3 Information from Third-Party Sources

We may receive information about you from third-party services including:

• Payment processors and financial institutions to verify transactions and prevent fraud
• Identity verification services to confirm your age and identity in compliance with KYC regulations
• Marketing and analytics partners to understand platform usage and improve our services
• Gaming providers to track game outcomes, bet settlements, and bonus eligibility

3. How We Use Your Information

96pha processes your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your user account
• Processing deposits, withdrawals, and payment transactions
• Enabling access to games, betting features, and promotional offers
• Providing customer support and responding to inquiries
• Communicating account updates, transaction confirmations, and important notices

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to comply with anti-money laundering (AML) and Know Your Customer (KYC) requirements
• Preventing fraud, money laundering, and other illegal activities
• Complying with legal obligations, court orders, and regulatory requests
• Enforcing our Terms and Conditions and other policies
• Maintaining responsible gaming standards and preventing underage gambling

3.3 Platform Improvement and Analytics

• Analyzing platform usage patterns to improve user experience
• Developing new features, games, and services based on player preferences
• Conducting research and statistical analysis to optimize performance
• Testing new functionalities and troubleshooting technical issues
• Monitoring platform security and detecting suspicious activity

3.4 Marketing and Communications

• Sending promotional offers, bonuses, and gaming updates (with your consent)
• Personalizing marketing content based on your gaming preferences and activity
• Conducting surveys and collecting feedback to improve our services
• Notifying you about new games, features, and platform enhancements

4. Legal Basis for Processing

Under Philippine data protection law, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you, including providing gaming services, processing transactions, and managing your account
• Legal Obligation: Processing is required to comply with legal and regulatory requirements including AML/KYC verification, tax reporting, and licensing obligations
• Consent: You have provided explicit consent for specific processing activities such as receiving marketing communications or using certain optional features
• Legitimate Interests: Processing is necessary for our legitimate business interests including fraud prevention, platform security, service improvement, and customer support, provided these interests do not override your fundamental rights and freedoms

5. Information Sharing and Disclosure

96pha does not sell or rent your personal information to third parties. However, we may share your information with the following categories of recipients:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the Platform:

• Payment processors (GCash, Maya, banks, cryptocurrency platforms) to facilitate deposits and withdrawals
• Gaming providers and software vendors to deliver games and betting features
• Identity verification services to conduct KYC checks and age verification
• Customer support platforms to provide chat and email support
• Marketing and analytics tools to understand platform usage and improve services
• Cloud hosting providers to store data securely and ensure platform availability

All service providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, courts, and regulatory bodies when:

• Required by Philippine law or legal process (subpoena, court order, warrant)
• Necessary to comply with gaming regulations and licensing requirements
• Required to investigate suspected fraud, money laundering, or other illegal activities
• Necessary to protect the rights, property, or safety of 96pha, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with choices regarding your information.

6. Data Security and Protection

96pha implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocol. Sensitive information such as passwords and payment details are encrypted at rest using AES-256 encryption
• Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege. All employees and contractors with data access undergo background checks and sign confidentiality agreements
• Secure Infrastructure: Our servers are hosted in secure data centers with 24/7 monitoring, intrusion detection systems, firewalls, and regular security audits
• Regular Security Testing: We conduct penetration testing, vulnerability assessments, and security audits to identify and remediate potential risks
• Incident Response: We maintain an incident response plan to quickly detect, contain, and mitigate any data breach or security incident

Despite our security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized account access.

7. Data Retention and Storage

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

• Account Information: Retained for the duration of your active account and for seven (7) years after account closure to comply with AML/KYC regulations and tax requirements
• Transaction Records: Retained for ten (10) years to meet financial recordkeeping obligations
• Communication Records: Retained for three (3) years to resolve disputes and improve customer service
• Marketing Data: Retained until you withdraw consent or for three (3) years of inactivity, whichever comes first
• Technical Logs: Retained for ninety (90) days for troubleshooting and security purposes

7.2 Data Deletion

When retention periods expire or when you request account deletion (subject to legal obligations), we securely delete or anonymize your personal information. Deletion is performed using industry-standard data sanitization methods to ensure information cannot be recovered.

8. Your Privacy Rights

Under Philippine data protection law, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you and information about how it is processed
• Right to Rectification: You may request correction of inaccurate or incomplete personal information
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements and legitimate business interests
• Right to Object: You may object to processing of your personal information for direct marketing purposes or based on legitimate interests
• Right to Data Portability: You may request transfer of your personal information to another service provider in a structured, commonly used format
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing
• Right to Lodge a Complaint: You may file a complaint with the Philippine National Privacy Commission if you believe your privacy rights have been violated

To exercise any of these rights, contact us using the information in Section 14. We will respond to your request within thirty (30) days, or inform you if additional time is required. Certain requests may require identity verification to protect your information.

9. Cookies and Tracking Technologies

96pha uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including authentication, security, and load balancing. These cookies cannot be disabled
• Performance Cookies: Collect anonymous data about how you use the Platform to help us improve performance and user experience
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience
• Marketing Cookies: Track your activity to deliver relevant advertising and promotional offers. You can opt out of these cookies through your browser settings

9.2 Managing Cookies

Most browsers allow you to control cookies through settings. You can block or delete cookies, but this may affect platform functionality and your user experience. Disabling essential cookies will prevent you from using certain features of the Platform.

10. Third-Party Services and Links

The 96pha Platform may contain links to third-party websites, payment providers, and gaming platforms. We are not responsible for the privacy practices or content of these external sites. This Policy applies only to information collected by 96pha. We encourage you to review the privacy policies of any third-party sites you visit.

When you use third-party payment methods such as GCash, Maya, or cryptocurrency platforms, your transactions are subject to the privacy policies and terms of those providers. We recommend reviewing their policies before providing information.

11. International Data Transfers

Your personal information may be transferred to and stored on servers located outside the Philippines, including in jurisdictions with data protection laws that differ from Philippine law. When we transfer your information internationally, we implement appropriate safeguards to ensure your data receives an adequate level of protection, including:

• Using data transfer agreements based on standard contractual clauses approved by data protection authorities
• Ensuring that recipients are certified under recognized data protection frameworks
• Implementing technical and organizational measures to secure data during and after transfer

By using the Platform, you consent to the transfer of your information to countries outside the Philippines as necessary to provide our services.

12. Children's Privacy

The 96pha Platform is not intended for individuals under twenty-one (21) years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete such information and close the associated account.

Parents and guardians who believe their child has provided personal information to 96pha should contact us immediately. We encourage parents to monitor their children's internet usage and use parental control software to restrict access to gaming websites.

13. Changes to This Policy

96pha reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via email, website notification, or in-platform message at least thirty (30) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the Platform after changes become effective constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you may contact us through the following channels:

• Email: [email protected] (Privacy inquiries should include "Privacy Request" in the subject line)
• Live Chat: Available 24/7 through the Platform
• Customer Support: Submit a ticket through your account dashboard

We will respond to privacy-related inquiries within thirty (30) days. For urgent matters involving data breaches or unauthorized access, contact us immediately via live chat for priority assistance.